Bidder terms of service

Effective October 16, 2026.

These terms govern your use of Bidder, the live auction app of Bidder, Inc. ("Bidder", "we"). By creating an account or using Bidder you accept them. If you do not agree, do not use Bidder.

Your account

• You must be at least 18 and legally able to enter into contracts.
• Your account information must be real and up to date. One person, one account, unless we allow otherwise.
• You keep your sign-in safe and are responsible for what is done with your account. If you think someone got in without your permission, change your password and email us.

What Bidder is

Bidder is an online marketplace: sellers show and sell their own items, often in live streams, and buyers bid or buy. The sale is between the buyer and the seller. Bidder does not own the items unless we say so, but runs the auction, the payment, the shipping label and dispute handling.

Bids and purchases

• A bid is a firm offer. It cannot be withdrawn.
• A maximum bid is a firm offer up to the amount you choose: Bidder bids for you by the minimum increment up to that amount. You can cancel it, but bids already placed stay firm.
• Each item is auctioned with the timer you see in the app. The highest bid wins when the time runs out or when the seller closes the item, and the winner commits to pay.
• Bidder sets the amounts and bid increments, in Colombian pesos.
• A seller may let only their shop's subscribers bid on some items.
• With "Buy now" the purchase is final when you confirm it.
• When you win or buy, you pay for the order in the app, first with your credit, if you have any, and the rest with your card. If the payment does not go through, you have a few minutes to try again; otherwise the sale is cancelled and the item may be auctioned again.
• You may not bid on your own items, or have someone else do it, to raise the price. Winning and not paying also breaks these terms.

Payments, credit and subscriptions

• Card payments are processed by Wompi.
• The total you pay includes the price and shipping, and you see it before you confirm. Bidder charges the buyer no extra fees.
• You can top up credit with your card, from the minimum amount the app shows. Credit can only be used for purchases on Bidder and cannot be withdrawn as cash.
• Topped-up credit is not refundable.
• Promotional credit, such as invitation credit, has no cash value, may have conditions and is lost if you delete your account.
• You can subscribe to a seller's shop for the price and period you see before paying. The subscription does not renew on its own: to continue, you pay for another period. Each seller sets the benefits, for example bidding on subscriber-only items. Payment for a period is not refunded, unless the law says otherwise.

Invitations

Bidder may give promotional credit when you invite other people, on the conditions we show in the app, for example that the invited person is new and makes a minimum purchase within a set time. We may deny or take back rewards obtained with duplicate accounts, repeated phone numbers or other abuse.

Shipping

The seller must ship the order promptly and well packed, with the label Bidder generates or, where the app allows it, with their own carrier, and enter the tracking number in the app. The buyer must give a correct delivery address. The tracking number appears on the order in the app.

Problems with an order

If an order does not arrive, arrives damaged or is not as described, email us at soporte@bidder.tv with the order number. Our team reviews what both sides send us and decides, for example on a full or partial refund. We may ask for the item to be returned.

Nothing in these terms limits the rights Colombian consumer protection law gives you, including Law 1480 of 2011.

If you sell

• You only sell items you own or are allowed to sell, described honestly, with real photos and any defects mentioned.
• For each sale Bidder charges an 8% fee on the item price, plus the cost of payment processing (2.85% and COP 800), plus 19% IVA on those charges, whether the buyer pays by card or with credit. Shipping is not part of that base. Subscriptions to your shop carry the same charges. They are deducted from what you receive.
• Our team pays you what you are owed, minus the charges. We may hold a payout while a problem with an order is resolved.
• You are responsible for your taxes and for following the rules that apply to your sales.
• You must ship every order you sell. If you do not, we may refund the buyer and deduct it from your payouts.
• You can appoint moderators to help you in your shows. You are responsible for what they do in your shop.

Live streams, chat and content

• You are responsible for what you post, stream, comment and write in chat or in messages. You give us permission to host, show and promote it within Bidder while it is published.
• We do not record the video or audio of shows; we keep still images for previews.
• A show's chat is seen by everyone watching the show, including people without an account. Sellers can delete comments on their items.
• You may not post content that infringes copyright, trademarks or other people's privacy, or that is sexual, violent, discriminatory, misleading or illegal.
• Treat other people with respect. Do not harass, threaten or spam.
• Do not take sales off Bidder to avoid fees.
• If you see something that breaks these terms, email us at soporte@bidder.tv.

Prohibited items

The following may not be sold on Bidder:

• Weapons, ammunition or explosives.
• Drugs, medicines, and tobacco or vaping products.
• Alcohol.
• Live animals.
• Counterfeit, stolen or smuggled goods.
• Products recalled for safety.
• Adult content.
• Personal data.
• Anything that is illegal to sell in Colombia.

Moderation

We may remove content, cancel auctions or orders, hold payouts while a dispute is resolved, or suspend or close accounts that break these terms or put other people at risk. Where possible, we will tell you why.

Deleting your account

You can delete your account in Profile → Settings → Delete account or at https://backend-production-71c0.up.railway.app/account/delete. We lock it at once and delete it after 30 days; until then you can cancel the deletion.

It cannot be deleted while you have:

• Pending orders, payments, disputes or seller payouts.
• Live or scheduled shows, or winning, held or active maximum bids.
• Unused topped-up credit or active subscribers to your shop.

Promotional credit is lost when you delete your account. The privacy policy explains what happens to your data.

Liability

Bidder is provided as is. We do not guarantee it will work without interruptions or errors. We are liable for our obligations to the extent the law requires, but not for the quality, legality or description of sellers' items, or for what other people do on Bidder.

Changes

We may change these terms. We will tell you in the app or by email before important changes apply. If you keep using Bidder after that, you accept the new terms.

Governing law

These terms are governed by the laws of Colombia. Disputes will be resolved before the competent judges or authorities of Colombia, including the Superintendence of Industry and Commerce.

Contact

Bidder, Inc. 131 Continental Dr, Suite 305, Newark, DE 19713, USA. soporte@bidder.tv